Support & FAQ - SharePoint Training DVDs

1. Virtual PC image download link
   
2. Demos are not playing, but the audio works
   
3. Demos are blurry
   
4. Download problems (connection is lost or too slow)
   
5. Virtual PC crashes
   
6. Virtual PC is very slow and choppy
   

1.  Virtual PC image download link (software has expired)

Please follow the link below to download the latest version of Virtual PC Image.

• 2003 Virtual PC Image Download Page (for 2003 DVD)
  
  
• 2007 Virtual PC Image Download Page (for 2007 DVD)
  
  
• 2010 Environment setup (for 2010 DVD)

2.  Demos are not playing, but the audio works.

Please install the latest codec (TSCC) from the link below.

• http://www.techsmith.com/download/codecs.asp
  

If you still can't see the demos please try the following.

1. Change your Windows Media Player Settings. Go to Tools > Options > Performance > Video Acceleration then change the acceleration to none.
2. Reinstall and update the Media Player.
3. Use the Training DVD on a different computer.  If you are using a work computer then try it on your home computer (work computers may have permission issues).

3. Demos are blurry

1. Open your Windows Media Player.
   
2. Go to Tools > Options > Performance > Video Acceleration.
   
3. Click on Advanced.
   
4. Uncheck Use overlays.
   

4. Download problems (connection is lost or too slow)

Use a download manager such as Internet Download Manager.  This software will help you recover broken downloads.

5. Virtual PC crashes

1. Disable advanced mouse features or plug in a different mouse
   
2. Install the latest Virtual PC from the Microsoft website
3. Disable your Anti virus software when using Virtual PC (at your own risk).

6. Virtual PC is very slow and choppy

If you have at least 1 GB of memory and your Virtual PC is very slow and choppy you can do the following steps to improve your performance.

1. Install the latest Virtual PC 2007 from Microsoft Website
2. Disable programs that are taking up memory using task manager.
3. Change your display theme to Windows Classic
4. Try to allocate at least 650 megs of RAM to Virtual PC image.
5. Turn on Full Hardware Accelaration inside the Virtual PC Image.
   a. Inside the Virtual PC Image right click on the desktop then select properties (you should be in Display properties)
   b. Click on Setting tab, then on Advanced button, and finally on Troubleshoot tab.
   c. Turn the hardware accelection to full.
6. Some dual core computers have showed problems with Virtual PC such as choppiness. Please follow the following instructions to enable the dual core processor to run at full mode within Virtual PC.
   
   a. Stop running Virtual PC
   b. Open notepad
   c. Open %appdata%\Microsoft\Virtual PC\options.xml (appdata is a hidden directory)
   d. Add or edit <virtual_machines> section of the file and add this key:
   e. <enable_idle_thread type="boolean">true</enable_idle_thread>
   f. Save the file and exit notepad
   g. Start Virtual PC
7. Disable your Anti virus software when using Virtual PC (at your own risk).